Boost your sales, retain your customers, and recover lost leads by outsourcing your customer support to the most advanced onshore and offshore virtual call & contact centers, no matter the size of your company.
Omnichannel Customer Sales & Support
Abandoned Transactions Recovery
Merchant Solutions & eCommerce Specialists
Customer service, sales & pre-sales, abandoned shopping cart monetization, merchant solutions, back-office support.
Virtual call center model integrates onshore agents/managers with offshore teams to maximize your ROI with top-rated service.
Dedicated support to your customers/ leads with seamless integration across voice, email, sms, chat, in-app, and social media.
Outsource your customer service & support to onshore, nearshore, and offshore teams, under dedicated US-based management in complete synch with your brand standards at a fraction of the cost.
Maximize your ROI by monetizing hesitant shoppers that leave your shopping cart or website forms before completing a purchase. Our technology pulls all incomplete web form entries in real time so our agents can follow up and close a deal via phone, sms, or email.
VOX CS’ merchant solutions team is built around turning customer service into revenue by protecting your merchant accounts and reducing chargebacks, cancellations, and refunds.
Highly experienced US-based managers, with constant retraining and strict QA protocols for our agents. Remote reps yield higher quality and scalability.
You can monitor all CS interactions 24/7.
You have complete control over the customization of your CS process. We adapt to your existing technology and can quickly scale according to your needs.
“VOX CS is an essential partner. They reduced our churn rates by 6% by providing consistent support and cross-selling. I was amazed at how much revenue we were losing on abandoned carts.”
Executive Vice President,
Energy Pages
“Really glad I had that call with Lo – super invaluable. She optimized my campaign in ways I hadn’t thought of. I only needed one agent and VOX CS helped as if I had a huge company.”
Owner,
FL Solutions
“Outsourcing our call center ops gives me so much peace of mind. It allowed us to focus on improving our products and optimizing our operations. VOX CS increased our revenue by 13%.”
CTO,
Dreamsdev
Centralized dashboard that puts you on the driver’s seat.
Let us build you the last customer service team you’ll ever need
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